Terms & Conditions

1. About these terms

These terms and conditions apply to any booking made with Ignition Autocare ("we", "us", "our"), whether made online through this website, by telephone, or in person at our garage at Colorado Way, Glasshoughton, Castleford, WF10 4FA. By making a booking you agree to these terms.

2. Making a booking

Online bookings are a request to drop your vehicle off on your chosen day, not guaranteed until confirmed. We'll send a confirmation email once your booking is accepted, and may contact you by phone or email if we need to change or clarify any details.

Please make sure the vehicle registration and contact details you provide are accurate — we rely on these to look up your vehicle and to reach you about your booking.

3. Prices and payment

Prices shown at the time of booking are based on the details you provide (including engine size, where relevant) and include VAT where applicable. No payment is required online — you pay at the garage once the work is complete, unless otherwise agreed.

If, after inspecting your vehicle, we find that further work is needed or that a different specification of parts or fluids (for example, specialist engine oil) is required, we will always contact you and get your authorisation before carrying out any work or fluid top-up that isn't included in your original quote.

4. Cancellations and rescheduling

You can cancel or reschedule your booking free of charge by calling us or replying to your confirmation email. We ask for at least 24 hours' notice where possible, so we can offer the slot to another customer.

5. MOT tests

MOT tests are carried out in accordance with DVSA standards at our DVSA-approved testing centre. If your vehicle fails its MOT, you'll receive the official DVSA result and we'll explain each failure item. We'll confirm any retest and its cost with you before it's booked.

6. Parts and warranty

We use genuine or quality-matched parts appropriate to your vehicle. Parts and labour are covered by our standard workshop warranty; specific warranty terms for major repairs will be confirmed with you at the time of booking.

7. Liability

We take reasonable care of your vehicle while it is in our possession. We are not liable for loss or damage caused by circumstances outside our reasonable control, or for pre-existing faults not related to the work carried out. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud.

8. Your data

We use the personal and vehicle information you provide to manage your booking, contact you about your booking, and — where you've given consent — to send service reminders or offers. See our Privacy Policy for full details of how we handle your data.

9. Contact us

If you have any questions about these terms, please contact us on 01977 807050 or info@ignitionautocare.co.uk.